Serenity’s Embrace

Billing:

Upon receiving your order, I will promptly contact you via email to confirm the details and notify you of any changes in billing, including shipping costs, if applicable. Once the order details are confirmed, I will send you an invoice via Stripe, our secure payment platform. You can conveniently pay for the product using Stripe, ensuring a seamless and secure transaction process. If you have any questions or concerns regarding billing or payment, please don't hesitate to contact me. Thank you for your trust and support.

Shipping:

Thank you for choosing our shop! We want to ensure a smooth and enjoyable shopping experience for you. Please review our shipping policy below:

1. Processing Time:
   1. We require 3 business days to process and prepare your order for shipment. This processing time may vary depending on the item and its availability. Please refer to the individual product listings for specific processing times.
2. Shipping Rates:
   1. Our shipping rates are based on the weight, size, and destination of the package.  Please note that additional customs duties or taxes may apply for international shipments, and customers are responsible for any applicable fees.
3. Tracking Information:
   
   1. Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment. Please allow a few hours for the tracking information to update after receiving the tracking number.
      
4. Shipping Address:
   1. Please ensure that you provide us with the correct shipping address during the checkout process. We will not be responsible for any delays or delivery issues caused by incorrect or incomplete addresses. If you need to update your shipping address after placing the order, please contact us as soon as possible.
5. Lost or Damaged Packages:
   1. In the unfortunate event that your package is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure you receive a satisfactory outcome.

Please note that the above shipping policy is a general guideline. Specific shipping details, such as processing times and available shipping methods, may vary depending on the products you purchase. If you have any questions or require further assistance regarding shipping, please feel free to reach out to us. We are here to help!

Thank you for shopping with us!